TERMS & CONDITIONS

Created Date: 01st January 2026

Last Updated On: 30th January 2026

1. LEGAL POLICY NAME

Platform Terms and Conditions for Access, Use, Participation, and Intermediation

2. POLICY TITLE

Terms & Conditions

3. PURPOSE OF THE POLICY

These Terms & Conditions ("Terms") establish the legally binding framework governing access to and use of the HeiBuddyAI platform.

The purpose of this policy is strictly to:

  • ensure compliance with applicable laws and regulations
  • mitigate legal, financial, operational, and reputational risks
  • define rights, limitations, and responsibilities
  • protect the company, its affiliates, officers, directors, employees, contractors, and technology infrastructure

Nothing in these Terms is intended to create assurances, representations, or obligations beyond those required by applicable law.

4. SHORT DESCRIPTION

These Terms govern all access to and interaction with the HeiBuddyAI platform, including by users, partners, delivery agents, advertisers, and internal or external stakeholders.

By accessing, registering, browsing, or using the platform in any manner, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, including any future revisions.

5. DEFINITIONS

Unless otherwise stated:

  • "Platform" includes all HeiBuddyAI applications, websites, APIs, dashboards, integrations, communication channels, and tools.
  • "User" means any individual or entity accessing the platform, whether registered or not.
  • "Partner" includes merchants, vendors, advertisers, service providers, and business collaborators.
  • "Delivery Agent / Runner" refers to independent contractors or third-party personnel.
  • "Company" refers to HeiBuddyAI and its affiliates, successors, and assigns.
  • "Services" refer solely to technology-enabled access, discovery, orchestration, or facilitation.

6. SCOPE, ACCEPTANCE & BINDING EFFECT

These Terms constitute a legally enforceable agreement between you and the Company.

They apply regardless of:

  • role or capacity
  • location or jurisdiction
  • method of access
  • duration or frequency of use

Marketing material, verbal statements, or external communications do not override these Terms.

7. ELIGIBILITY, ACCESS & VERIFICATION

Access may be restricted based on age, jurisdiction, regulatory requirements, internal risk assessments, or compliance obligations.

The Company may conduct identity, credential, or background verification where permitted by law.

Access may be denied, limited, suspended, or terminated at the Company's discretion, without obligation to provide justification, subject to applicable law.

8. PLATFORM ROLE & NON-REPRESENTATION

The Platform functions as a technology intermediary and orchestration layer only.

The Company does not manufacture, deliver, control, or warrant third-party goods or services.

No fiduciary, agency, employment, partnership, advisory, or trust relationship is created.

The Company does not act on behalf of users, partners, or agents in any transaction unless explicitly required by law.

9. USER, PARTNER & AGENT RESPONSIBILITIES

All interacting parties must:

  • provide accurate, lawful, and current information
  • safeguard credentials and access mechanisms
  • comply with all applicable laws and platform policies
  • refrain from conduct that may harm the platform or other parties
  • independently assess risks before engaging in transactions

Failure to comply may result in enforcement action.

10. PROHIBITED CONDUCT

Prohibited actions include, without limitation:

  • unauthorized access, scraping, or reverse engineering
  • data misuse, manipulation, or misrepresentation
  • fraudulent, deceptive, or unlawful activities
  • interference with platform integrity or security
  • circumvention of safeguards, pricing logic, or controls

11. COMPANY RIGHTS, POWERS & DISCRETION

The Company reserves the unrestricted right to:

  • modify, suspend, restrict, or discontinue any aspect of the platform
  • monitor, log, audit, and review platform activity
  • investigate suspected violations
  • enforce compliance through technical, contractual, or legal means

Non-enforcement does not constitute waiver.

12. PAYMENTS, FEES & COMMERCIAL TERMS (IF APPLICABLE)

Fees, commissions, pricing structures, and incentives may change without notice.

The Company does not assure earnings, cost savings, or transaction outcomes.

Third-party transaction disputes remain the responsibility of the involved parties unless legally mandated otherwise.

13. INTELLECTUAL PROPERTY RIGHTS

All intellectual property is owned or licensed by the Company.

Access grants a limited, revocable, non-transferable right to use the platform.

Unauthorized reproduction, modification, or exploitation is prohibited.

14. NO WARRANTY / NO GUARANTEE

The platform is provided on an "as-is" and "as-available" basis.

The Company expressly disclaims all warranties, including implied warranties of accuracy, reliability, availability, fitness, non-infringement, or uninterrupted access.

No reliance should be placed on assumptions or expectations.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

  • The Company shall not be liable for indirect, incidental, special, consequential, or punitive damages.
  • Total liability, if any, shall not exceed the minimum amount mandated by applicable law.
  • No liability arises from third-party acts, omissions, delays, or failures.

16. DELAYS, INTERRUPTIONS & FORCE MAJEURE

The Company shall not be responsible for service disruptions caused by:

  • technical or system failures
  • infrastructure or network outages
  • third-party dependencies
  • regulatory or governmental actions
  • natural disasters, pandemics, or force-majeure events
  • cyber incidents or human error

17. PRIVACY & DATA HANDLING

Data processing is governed exclusively by the Privacy Policy.

No additional data rights are granted under these Terms.

The Company may process, retain, and disclose data for compliance, security, analytics, audits, and legal obligations.

18. THIRD-PARTY SERVICES & CONTENT

Third-party services operate independently of the Company.

The Company does not endorse, control, or assume liability for such services.

Engagement occurs at the individual's or entity's own risk.

19. REGULATORY COMPLIANCE & ADAPTABILITY

The platform may evolve to align with regulatory changes.

The Company may restrict features or access to maintain compliance.

Users and partners are responsible for their own regulatory obligations.

20. TERMINATION & SUSPENSION

The Company may suspend or terminate access:

  • for policy violations
  • for risk management or compliance reasons
  • upon legal or regulatory requirement

Termination does not affect accrued rights or obligations.

21. AMENDMENTS, UPDATES & CONTINUITY

The Company reserves the unilateral right to modify these Terms at any time.

Updates become effective immediately unless stated otherwise.

Continued access or use constitutes acceptance of revised Terms.

22. DISCLAIMER OF ADVICE & RELATIONSHIPS

No legal, financial, tax, or professional advice is provided.

No employment, agency, partnership, joint venture, or fiduciary relationship exists.

No exclusivity is granted unless explicitly agreed in writing.

23. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws of India.

Courts located in Bengaluru, Karnataka shall have exclusive jurisdiction unless otherwise mandated by law.

24. SEVERABILITY & WAIVER

If any provision is held invalid, remaining provisions remain enforceable.

No waiver is effective unless provided in writing by the Company.

25. POLICY UPDATE NOTICE

The Company reserves the right to update, amend, or replace this policy at its discretion and without prior notice.

The Company does not undertake any obligation to notify individuals of changes.

It is the sole responsibility of users, partners, agents, and other parties to periodically review this policy.

For clarifications or assistance, individuals may reach out through official platform contact channels.

26. CONTACT & ESCALATION

All communications must be submitted through official contact mechanisms provided on the platform.

Response timelines are not guaranteed.

Any resolution remains subject to the Company's discretion and applicable law.